Smart Device Gateway Self-Diagnosis (SD+ version 3.02 r4)

Modified on Thu, 11 Jan 2024 at 08:56 AM

If you encounter difficulties or issues in the system operation, we suggest consulting the possible causes and simple solutions provided below. If this information is not sufficient to resolve the difficulty, please contact Treetech's SAC team or your authorized representative.

The equipment displays self-diagnostic messages on the display.

The firmware of the Smart Device Gateway - SD+ constantly checks the integrity of its functions and the connected sensors and modules. Any anomaly detected is signaled through its fault contact. Messages will be displayed on the SD+ screen, aiding in the fault diagnosis process.

The meaning of fault codes is shown in the tables below, respecting the digit of the display where the code appears. The system of indicating codes is in hexadecimal encoding. In case of simultaneous faults, the number indicated in a given digit will be the sum of individual errors. The table below shows the possible error combinations in each digit.

Code combinations of possible active errors

Code	Description
0	No diagnosis active
1	Diagnosis 1 active
2	Diagnosis 2 active
3	Diagnoses 1 + 2 active
4	Diagnosis 4 active
5	Diagnoses 1 + 4 active
6	Diagnoses 2 + 4 active
7	Diagnoses 1 + 2 + 4 active
8	Diagnosis 8 active

SD+ Self-Diagnostic Indications:

Code	Description	Probable causes	Recommended actions
0001	Error in reading parameters from flash memory.	Internal failure or unidentified external cause.	Restart the SD+ (disconnect the power for a few seconds and reconnect). If the issue persists, contact Treetech Customer Service.
0002	Communication error with the HU-C.	Internal failure or unidentified external cause.	Restart the SD+ (disconnect the power for a few seconds and reconnect). If the issue persists, contact Treetech Customer Service.
0008	Internal self-diagnosis (internal offset voltage).	Internal failure or unidentified external cause.	Restart the SD+ (disconnect the power for a few seconds and reconnect). If the issue persists, contact Treetech Customer Service.
0010	Error writing to flash memory.	Internal failure or unidentified external cause.	Restart the SD+ (disconnect the power for a few seconds and reconnect). If the issue persists, contact Treetech Customer Service.

Contacts

If you encounter any problems or difficulties while trying to remove the self-diagnosis, do not hesitate to contact us!

Contacts:  
Phone: +55 (11) 2410 – 1190 — Extension: 425
Mobile: +55 (11) 97225 – 8683 - WhatsApp
E-mail: sac@treetech.com.br
Customer Service Portal